I am writing to say that we are extremely pleased with the new roof you put on our house this week. Your team was fast and professional and they cleaned up everything down to the last particle. We were especially impressed with the competence and friendliness of your crew. Everyone was smiling and helpful; it was obvious they had worked together for sometime and liked one another. Equally impressive, was that you,”the boss” worked side-by-side with your crew. There was nothing that they did that you didn’t. I talked to one of the other guys and asked him if he could out work you. He said he didn’t think so. It was apparent that everyone in your crew liked and respected you.
Mike, it was a pleasure doing business with your company. We want you back next year to do our garage. You have our highest recommendation.
By the way, your quote was significantly below the other we obtained. But frankly, after meeting you, we were so impressed that we decided on your company even if it turned out your quote had been more. You gave us good advice and more knowledgeable then your competitor. You guys did it right and with a smile!